HOW DO I CHANGE MY ACCOUNT INFORMATION?
You can update your account information by logging in to your account and updating information there.
I FORGOT MY PASSWORD. NOW WHAT?
If you forgot your password, simply visit 'my account' to reset your password. Follow the prompts, and you’ll be able to log in using your new password. Hey, it happens to the best of us.
US AND PUERTO RICO
Free shipping on orders $30+: 2-4 business days.
Orders under $30: 2-4 business days, $6
First Class: 10-25 business days, $15
Priority: 5-10 business days, $30
First Class: 10-25 business days, $20
Priority: 5-10 business days, $35
TO WHICH INTERNATIONAL COUNTRIES DO YOU SHIP?
Argentina, Australia, Austria, Barbados, Belgium, Brazil, Bulgaria, Canada, Chile, Costa Rica, Croatia, Cyprus, Czech Republic, Denmark, Dominica, Ecuador, Egypt, El Salvador, Estonia, Finland, France, Germany, Gibralter, Greece, Greenland, Haiti, Hong Kong, Hungary, Iceland, India, Indonesia, Ireland, Israel, Italy, Japan, Kuwait, Kazakhstan, Latvia, Lithuania, Luxembourg, Malaysia, Maldives, Malta, Monaco, Netherlands, New Zealand, Norway, Pakistan, Peru, Philippines, Poland, Portugal, Puerto Rico (U.S. shipping rates apply to Puerto Rico), Qatar, Romania, Saudi Arabia, Serbia, Singapore, Slovakia, Slovenia, South Africa, South Korea, Spain, Sweden, Switzerland, Taiwan, Thailand, Trinidad & Tabago, Ukraine, United Arab Emirates, United Kingdom, Uruguay and Venezuela.
WHEN WILL MY ORDER BE SHIPPED?
Orders are processed and shipped Monday through Thursday with the exception of national holidays.
After placing your Alima Pure order you will be sent a receipt and order summary via email. Please allow 3-5 business days for order processing. Once shipped, you will receive a second email with a delivery confirmation number, if available.
HOW CAN I CHECK MY ORDER STATUS?
By logging in to your account. The status of your order can be found under the “Orders” section.
HOW DO I RETURN AN ITEM?
We want you to love all your Alima Pure products, so we make returns easy!
If you are not completely satisfied with a purchase*, please return it to us within 30 days for a refund to your original method of payment. To return an item, visit the Returns page in your Account.
*We regret that we are not able to accept returns on the following items at this time: those marked final sale, sample sized products, and the Find Your Match sets.
We are happy to honor price adjustments if a price changes within 7 days following your purchase, excluding items marked final sale.
ARE MINERAL COSMETICS NATURAL/ ORGANIC?
All ingredients used in our formulations are created from natural minerals and mineral pigments that are carefully refined in laboratories to very specific standards set by the FDA and the European Cosmetic Directive. Our titanium dioxide and zinc oxide are pure untreated minerals. We always choose the very purest ingredients available for our products.
Actually it is inorganic - mineral-based vs. plant or animal-based. What this means is that our pure mineral makeup does not require preservatives or pesticides. It is also naturally chemical free.
DO YOUR PRODUCTS CONTAIN NANO-PARTICLES?
ARE YOUR PRODUCTS CRUELTY FREE?
Absolutely none of our products are tested on animals. Without exception.
ARE YOUR PRODUCTS VEGAN?
All of our powder products are completely vegan.
ARE YOUR PRODUCTS GLUTEN FREE?
All of our loose powder products are gluten free, as is our Lip Tint, Velvet Lipstick, and Natural Definition Mascara. However, only our loose powder products are created in a designated gluten free facility.
ARE YOUR PRODUCTS NUT FREE?
All of our loose powder products are nut free, as is our Lip Tint, Velvet Lipstick, Pressed Foundation with Rosehip Antioxidant Complex, and Natural Definition Mascara. However, only our loose powder products are created in a designated nut free facility.
HOW CAN I GET HELP CHOOSING COLORS?
We have several guides to help you choose your foundation, blush, eyeshadow, etc. on our blog. Still have questions? We’re here to help firstname.lastname@example.org
HOW LONG DOES A JAR OF MINERAL FOUNDATION LAST?
You can expect your jar of mineral foundation to last 4-6 months.
DOES ALIMA PURE MINERAL FOUNDATION CONTAIN SUNSCREEN?
Two of the primary ingredients in Alima Pure Satin Matte Foundation are natural, physical sun blocks. It has been our experience (and many customers have shared this as well) that Satin Matte Foundation provides enough coverage for incidental sun exposure. If you will be getting a lot of sun, we recommend sunscreen. Even when makeup contains SPF very few women apply makeup thickly enough to go without sunscreen.
Do you share our passion in supporting and celebrating the joy, beauty, and well-being in all women? As an approved affiliate, you earn commission by posting our ads or linking back to our site. Apply here.
CUSTOMER CARE INFORMATION
We are here for you. Questions? We do our very best to answer emails sent Monday - Thursday regarding online orders within 72 hours. Ask us at email@example.com
MAKEUP ARTIST INFORMATION
Do you have a makeup specific question? We have trained makeup artists on staff to help. Ask an artist at firstname.lastname@example.org
HOURS OF OPERATION
9:00 AM - 5:00 PM - Monday - Thursday, (PST)
Interesting in carrying Alima Pure in your store? Contact us at email@example.com
For PR inquiries please email us at firstname.lastname@example.org