FAQs and other important information.
HOW DO I CHANGE MY ACCOUNT INFORMATION?
You can update your account information by logging in to your account and updating information there.
I FORGOT MY PASSWORD. NOW WHAT?
If you forgot your password, simply visit 'my account' to reset your password. Follow the prompts, and you’ll be able to log in using your new password. Hey, it happens to the best of us.
US AND PUERTO RICO
Free shipping on all orders: 2 - 4 business days.
First Class: 10 - 25 business days, $15
Priority: 5 - 10 business days, $30
First Class: 10 - 25 business days, $20
Priority: 5 - 10 business days, $35
TO WHICH INTERNATIONAL COUNTRIES DO YOU SHIP?
Aland Islands, Albania, Andorra, Argentina, Armenia, Australia, Austria, Barbados, Belarus, Belgium, Brazil, Brunei, Bulgaria, Cambodia, Canada, Chile, Costa Rica, Croatia, Cyprus, Czech Republic, Denmark, Dominica, Ecuador, El Salvador, Estonia, Faroe Island, Finland, France, Germany, Gibraltar, Greece, Greenland, Guernsey, Haiti, Hong Kong, Hungary, Iceland, India, Indonesia, Isle of Man, Israel, Italy, Jersey, Kazakhstan, Kuwait, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Malaysia, Moldova, Monaco, Morocco, Netherlands, New Zealand, Norway, Pakistan, Panama, Peru, Poland, Portugal, Qatar, Romania, San Marino, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, Trinidad and Tobago, Turkey, Ukraine, United Arab Emirates, United Kingdom, Uruguay, and Venezuela
WHEN WILL MY ORDER BE SHIPPED?
Orders are processed and shipped Monday through Friday with the exception of national holidays.
After placing your Alima Pure order you will be sent a receipt and order summary via email. Please allow 1-2 business days for order processing. Once shipped, you will receive a second email with a delivery confirmation number, if available.
We encourage you to sign up for our newsletter or follow us on social media to find out when coupon codes and other promotional offers are available. Please note, only one coupon code may be applied per order.
HOW CAN I CHECK MY ORDER STATUS?
We send an order confirmation and tracking number to the email address used when the placed order was placed. For orders paid for with Amazon or PayPal, this will be the email associated with your Amazon or PayPal account. Still don't see the confirmation? Try checking your junk or Spam folder. You can also email us at firstname.lastname@example.org and we’ll be happy to assist.
HOW DO I RETURN AN ITEM? / WHAT IS YOUR RETURN POLICY?
We want you to love all your Alima Pure products. If you are not completely satisfied with a purchase*, please contact us at email@example.com within 30 days. Please include your order number and the reason for your return.
Please allow two weeks from the date you ship your return for us to fully process your refund. Please note that shipping fees are nonrefundable and return shipping fees are not covered by Alima Pure.
*We regret that we are not able to process exchanges and we are not able to accept returns on the following items at this time: those marked final sale, incomplete sets, sample sized products, and the Find Your Match sets.
We are happy to honor price adjustments if a price changes within 7 days following your purchase, excluding items marked final sale.
ARE MINERAL COSMETICS NATURAL/ ORGANIC?
All ingredients used in our formulations are created from natural minerals and mineral pigments that are carefully refined in laboratories to very specific standards set by the FDA and the European Cosmetic Directive. Our titanium dioxide and zinc oxide are pure untreated minerals. We always choose the very purest ingredients available for our products.
Actually, it is inorganic - mineral-based vs. plant or animal-based. What this means is that our pure mineral makeup does not require preservatives or pesticides. It is also naturally chemical free.
DO YOUR PRODUCTS CONTAIN NANO-PARTICLES?
ARE YOUR PRODUCTS CRUELTY-FREE?
Absolutely none of our products are tested on animals. Without exception.
ARE YOUR PRODUCTS VEGAN?
All of our powder products are completely vegan.
ARE YOUR PRODUCTS GLUTEN FREE?
All of our products are formulated without gluten-containing ingredients. However, only our loose powder products are created in a designated gluten free facility.
ARE YOUR PRODUCTS NUT FREE?
All of our loose powder products are nut free, as is our Lip Tint, Pressed Foundation with Rosehip Antioxidant Complex, and Natural Definition Mascara. However, only our loose powder products are created in a designated nut free facility.
HOW CAN I GET HELP CHOOSING COLORS?
We have several guides to help you choose your foundation, blush, eyeshadow, etc. on our blog. Still have questions? We’re here to help firstname.lastname@example.org
HOW LONG DOES A JAR OF MINERAL FOUNDATION LAST?
You can expect your jar of mineral foundation to last 4-6 months.
DOES ALIMA PURE MINERAL FOUNDATION CONTAIN SUNSCREEN?
Two of the primary ingredients in Alima Pure Satin Matte Foundation are natural, physical sunblocks. It has been our experience (and many customers have shared this as well) that Satin Matte Foundation provides enough coverage for incidental sun exposure. If you will be getting a lot of sun, we recommend sunscreen. Even when makeup contains SPF very few women apply makeup thickly enough to go without sunscreen.
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We are here for you. Questions? We do our very best to answer emails sent Monday - Friday within 72 hours. Ask us at email@example.com
Do you have a makeup specific question? Please get in touch here. We have trained makeup artists on staff to help. We do our very best to answer emails sent Monday - Friday within 72 hours.
For PR inquiries please email us at firstname.lastname@example.org
HOURS OF OPERATION
9:00 AM - 5:00 PM - Monday - Friday, (PT)
Interested in carrying Alima Pure in your store? Please fill out this form.