Help: Frequently Asked Questions and Answers

FAQs and other important information.

ACCOUNT

HOW DO I CHANGE MY ACCOUNT INFORMATION?

You can update your account information by logging in to your account and updating information there.

I FORGOT MY PASSWORD. NOW WHAT?

If you forgot your password, simply visit 'my account' to reset your password. Follow the prompts, and you’ll be able to log in using your new password. Hey, it happens to the best of us.

SHIPPING

Out of respect for social distancing, we are operating with a reduced staff in-house. Please bear with us as it may take us a few additional days to process and ship your order. Thank you for your support.

U.S. AND PUERTO RICO

Standard shipping is 4-5 business days. $5.00
Free standard shipping on all U.S. orders $50+
Expedited shipping is 3 business days. $9.00
Premier shipping is 1-2 business days. $35.00

*Please note that our orders to the U.S. and Puerto Rico ship USPS and may experience some delays. If you have any questions we're here to help. Please email us at customercare@alimapure.com

INTERNATIONAL

CANADA

Standard shipping: 10-25 business days, $15
Free Standard shipping on orders $100+ (10-25 business days)
Expedited: 2-5 business days, $25

PLEASE NOTE: Standard orders ship USPS. Expedited orders ship FedEx. Shipping charges do not include customs fees. You are responsible for any customs fees, duties or taxes. Transit time does not include delays due to customs processing.

INTERNATIONAL

International Shipping: 2-5 business days, $25

PLEASE NOTE: International orders will ship FedEx. Shipping charges do not include customs fees. You are responsible for any customs fees, duties or taxes. Transit time does not include delays due to customs processing.

TO WHICH INTERNATIONAL COUNTRIES DO YOU SHIP?

We ship to: Argentina, Australia, Austria, Barbados, Belgium, Brazil, Bulgaria, Canada, Chile, Costa Rica, Croatia, Czech Republic, Denmark, Dominica, Estonia, Finland, France, Germany, Greece, Hong Kong, Hungary, Iceland, Indonesia, Israel, Japan, Latvia, Lithuania, Malaysia, Netherlands, New Zealand, Norway, Panama, Peru, Poland, Portugal, South Korea, Sweden, Switzerland, Thailand, Turkey, United Arab Emirates, United Kingdom, and more.

*If FedEx does not service your country, we are currently unable to ship to you through our website.

WHEN WILL MY ORDER BE SHIPPED?

Orders are processed and shipped Monday through Friday with the exception of national holidays.

After placing your Alima Pure order you will be sent a receipt and order summary via email. Please allow 1-2 business days for order processing. Once shipped, you will receive a second email with a delivery confirmation number, if available. 

PAYMENT METHODS

Apple Pay, Google Pay,PayPal Express Checkout, Afterpay, Amazon Pay, Visa, American Express, Mastercard, Discover, Diner's Club, and JcB

ORDERS

HOW CAN I CHECK MY ORDER STATUS?

We send an order confirmation and tracking number to the email address used when the placed order was placed. For orders paid for with Amazon or PayPal, this will be the email associated with your Amazon or PayPal account. Still don't see the confirmation? Try checking your junk or Spam folder. You can also email us at customercare@alimapure.com and we’ll be happy to assist.

RETURNS

HOW DO I RETURN AN ITEM? / WHAT IS YOUR RETURN POLICY?

We want you to love your Alima Pure products. If you are not completely satisfied with a purchase*, please fill out this returns form within 30 days of purchase to initiate a return.

Please allow two weeks from the date you ship your return for us to fully process your refund. Please note that shipping fees are nonrefundable and return shipping fees are not covered by Alima Pure. UPDATED: Out of respect for social distancing, we are operating with a reduced staff in-house. Please bear with us as it may take some additional time to process your return. Thank you for your patience and understanding.

*We regret that we are not able to process exchanges and we are not able to accept returns on the following items at this time: those marked final sale, incomplete sets, sample sized products, and the Find Your Match sets.

MAKEUP

ARE MINERAL COSMETICS NATURAL/ ORGANIC?

All ingredients used in our formulations are created from natural minerals and mineral pigments that are carefully refined in laboratories to very specific standards set by the FDA and the European Cosmetic Directive. Our titanium dioxide and zinc oxide are pure untreated minerals. We always choose the very purest ingredients available for our products.

Actually, it is inorganic - mineral-based vs. plant or animal-based. What this means is that our pure mineral makeup does not require preservatives or pesticides. It is also naturally chemical free.

DO YOUR PRODUCTS CONTAIN NANO-PARTICLES?

Absolutely not. 

ARE YOUR PRODUCTS CRUELTY-FREE?

Absolutely none of our products are tested on animals. Without exception.

ARE YOUR PRODUCTS VEGAN?

All of our powder products are completely vegan.

ARE YOUR PRODUCTS GLUTEN FREE?

All of our products are formulated without gluten-containing ingredients. However, only our loose powder products are created in a designated gluten free facility.

ARE YOUR PRODUCTS NUT FREE?

All of our loose powder products are nut free, as is our Lip TintPressed Foundation with Rosehip Antioxidant Complex, and Natural Definition Mascara. However, only our loose powder products are created in a designated nut free facility.

Our Natural Definition Brow Pencil and Natural Definition Eye Pencil contain macadamia nut oil.

HOW CAN I GET HELP CHOOSING COLORS?

We have several guides to help you choose your foundation, blush, eyeshadow, etc. on our blog. Still have questions? We’re here to help customercare@alimapure.com

HOW LONG DOES A JAR OF MINERAL FOUNDATION LAST?

You can expect your jar of mineral foundation to last 4-6 months.

DOES ALIMA PURE MINERAL FOUNDATION CONTAIN SUNSCREEN?

Two of the primary ingredients in Alima Pure Satin Matte Foundation are natural, physical sunblocks. It has been our experience (and many customers have shared this as well) that Satin Matte Foundation provides enough coverage for incidental sun exposure. If you will be getting a lot of sun, we recommend sunscreen.

AFFILIATE PROGRAM

Do you share our passion for supporting and celebrating the joy, beauty, and well-being in all women? As an approved affiliate, you earn commission by posting our ads or linking back to our site.  Apply here

CUSTOMER CARE

We are here for you. Questions? We do our very best to answer emails within 3 business days. Ask us at customercare@alimapure.com

HOURS OF OPERATION

9:00 AM - 5:00 PM - Monday - Friday, (PT)