Pure Satisfaction is our guarantee that you will love any full-sized product* you purchase from us, or you can return it within 30 days of purchase. If you are not completely satisfied with a product* for any reason, just return it to us for a refund.

Returns are Easy!

• To begin the return process, send an email to customer care with the name of the product you wish to return and your order number. This email must be sent within 30 days of your order date.

• We will email you a Return Authorization Number and the information you need to complete your return. We are sorry, but we can only accept returns with a RA number.

• Package up your product and send it to us, with the RA number you were given. Feel free to reuse the packaging from your order.

• Any free product or gift must accompany the return to be eligible for a full refund to the payment method used on our website. Please feel free to keep the complimentary eyeshadow samples that were included in your order.

• Shipping fees are not refundable.

Please allow 2 weeks from the date you ship your return to Alima Pure to receive notice that your refund is complete. Refunds are made via your original payment method only.

*Pure Satisfaction program does not include custom foundation blends or sample sized products.