How will you ship my order?
For domestic orders (all 50 states, US territories, Puerto Rico, and military addresses), we use USPS Priority and First Class Mail with delivery confirmation. USPS Priority Mail takes up to 5 business days for delivery (usually less), while First Class Mail can take a week or more.
For international orders, we use USPS Priority Mail International and First Class Mail. Priority Mail generally requires 10-14 days for delivery, although customs and shipping delays are possible. First Class Mail is somewhat slower. Please allow adequate time for receipt of your order.If you have not received your international order after 45 days, please let us know. The United States Postal Service does not offer tracking beyond U.S. borders.
Shipping costs for U.S. orders Priority Mail:
For orders under $65, we charge a flat rate of $6.25.
Orders of $65 and over receive FREE shipping.
First Class Mail: For Orders under $12.25, we charge a flat rate of $3.
Shipping costs for international orders International Priority Mail:
Shipping to Canada and Mexico: $20.00 ($15.00 for orders over $65.00).
All other international destinations: $24.00 ($19.00 for orders over $65.00).
First Class Mail: Shipping to Canada and Mexico: $7.00 (for orders under $12)
All other international destinations: $9.00 (for orders under $12)
To which international countries do you ship?
Australia, Austria, Belgium, Brazil, Canada, Chile, Costa Rica, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Gibralter, Greece, Greenland, Hong Kong, Hungary, Iceland, India, Ireland, Israel, Italy, Japan, Latvia, Lithuania, Luxembourg, Malaysia, Mexico, Monaco, Netherlands, New Zealand, Norway, Philippines, Poland, Portugal, Puerto Rico (U.S. shipping rates apply to Puerto Rico), Romania, Singapore, Slovakia, Slovenia, Spain, South Africa, South Korea, Spain, Sweden, Switzerland, Taiwan, Ukraine, United Arab Emirates, United Kingdom and Venezuela.
When will my order be shipped?
After placing your Alima Pure order you will be sent a receipt and order summary via email. Please allow 3-5 business days for order processing. Once shipped, you will receive a second email with a delivery confirmation number, if available.
When will I receive a tracking number?
Once your order is shipped you will receive an email with a delivery confirmation number, if available.
How can I check my order status?
If you were given a delivery confirmation number with your shipping confirmation, enter that number on the USPS web site to see the status of your package.
I haven’t received my order; will you reship it?
If your domestic order has not arrived after 10 days, and you have already contacted your local Post Office to trace the package, then contact Customer Care. We will be happy to assist you. If your international order has not arrived and it has been 45 days from the date your order shipped, please contact Customer Care.
I am missing an item from my order or my package was damaged in transit.
Please send an email to Customer Care. Include your order number and let us know what happened, and we’ll take care of it.
Do you deliver to P.O. and A.P.O boxes?
Yes, we do ship to P.O. and A.P.O boxes.
Can I ship to an address other than my billing address?
Yes, you may ship an order to an address that’s different than your billing address.
The post office lists my order as delivered but I have not received it.
If you contact your local Post Office with the tracking number they will initiate a trace on the order. Unfortunately, they will not allow us to set up a trace on your behalf. We want you to receive your order! If the Post Office tracking system does not find your order please let us know.
How do I qualify for free shipping?
We offer free shipping on all domestic orders of $65 or more.
Can I pick up my order at your facility?
We do not offer order pick up at our facility. All orders are shipped either by USPS Priority Mail or First Class Mail.
Do you offer expedited shipping?
We do not offer expedited shipping. Please allow adequate time for receipt of your order.