Will there be a web shop coming some time in the future? As for now, it is not possible to order online from Femishop.

Posted at 4:42 am on October 31st, 2009 by Jaana

Hi Jaana. Alima Pure will be available through Femishop – please do drop them a line to let them know of your interest. They will let you know how to order. We’re here for you if you need additional support, but we are expecting that Femishop will be able to assist you. Thanks so much for your interest!

Posted at 12:23 am on November 1st, 2009 by kate

Why don’t you ship to Germany and Europe anymore? I do not like Femishop and I think to stop buying Alima now.

Posted at 11:18 am on November 2nd, 2009 by Stefanie

I have ordered from your US website in the past to Switzerland,won’t it be more expensive to buy your lovely products from Femishop as compared to US?Just a thought.Thanks

Posted at 11:41 am on November 2nd, 2009 by Pooja

What about special offers and sales, are they the same when ordering through Femishop?

Posted at 6:37 pm on November 2nd, 2009 by MyName

No prices to be seen….What a shame, always enjoyed the product, seems i have to look for a company that does ship to europe….

(as most europeans now, that is always the most liable way, since the same products in the states are ALWAYS cheaper than overhere…. )

Posted at 2:33 am on November 3rd, 2009 by noon

Oh, what sad news this is!
I’ve been a customer for a few years now, and I love Alima’s products, the outstanding customer service, the beautiful packages, everything. Now this is all going to change. I guess there are various reasons for this decision, but for me personally as a client, it takes away a lot from what I love about Alima. I’ve accepted having to wait for packages at least 2 weeks and having to pay an extra 30% in customs fees every time. It was worth it. With this new way of doing things I feel the whole shopping experience will be lost, besides the fact that prices obviously will increase tremendously. You see, the shopping experience is part of the fun! Browsing your pretty web site, looking at special offers… No more of that. And since I live in Sweden and there’s no retailer here, I’m left with only the Femishop option.
I wrote to Femishop to get a price list. Their reply was that I should tell them what I want to buy, and they will get back to me with the sum. (They replied very politely, I might add.) Well, that doesn’t do it for me. I wrote back and asked them TWICE for the price of the foundations. No reply, and this was two days ago.
I’m sure they will do their best, but I feel pushed aside as a customer. I’m very, very happy that I bought my friend’s stash of unopened Alima products (she has quit minerals altogether and had 8-9 jars of foundations, samples of eyeshadows, brushes etc that she wanted to get rid of). Those products will last me for quite a while, but once I’m out I will most likely start to look for mineral makeup elsewhere, which grieves me tremendously since I feel it’s been forced upon me.
Please dear Kate, won’t you reconsider???

Posted at 6:44 am on November 4th, 2009 by Kristina

Unfortunately I have to agree with Kristina. I feel as my business is no longer appreciated.

Posted at 12:47 am on November 5th, 2009 by Jaana

Dear Jaana,
Your business is treasured, and we very much want to help make things work for you so that you have a terrific experience with Alima in Finland. Please watch for an email from me in the next day or so, and take good care! All the best, Kate

Posted at 12:23 pm on November 9th, 2009 by kate

Hello sweet Kristina, and many apologies for the inconvenience of this. We very much want things to be easier and, we hope, faster and less expensive (because of customs savings) for you. Please watch for an email from me. I hope all is well with you and your family! Hugs, Kate

Posted at 12:26 pm on November 9th, 2009 by kate

Dear Noon, many apologies for the change. If you contact Femishop for assistance while we make the transition, they will be very happy to provide you with prices. I think you will be pleased. If we can help in any way please let us know. Warmly, Kate

Posted at 12:29 pm on November 9th, 2009 by kate

I hope that Femishop will also have some special offers, but I’m not sure exactly how these will happen. If you have a moment to email them I’m sure they will appreciate your feedback and get back to you with their plans. Warmly, Kate

Posted at 12:31 pm on November 9th, 2009 by kate

Dear Pooja, many apologies for the inconvenience, but I would very much encourage you to contact Femishop for pricing – I think you will be pleased. We are expecting nice savings on customs for our European clients ) All the best, Kate

Posted at 12:34 pm on November 9th, 2009 by kate

Dear Stefanie, We’d love to hear from you about your concern, and to see whether we can help in any way. If you’d care to contact us we’ll get back to you as soon as we can. Many apologies for the inconvenience! Warmly, Kate

Posted at 12:37 pm on November 9th, 2009 by kate

Dear Kate,
Lovely to hear from you, thank you for your reply. I’ll be looking out for your email. I really hope this will work out, as I would be very sad to have to start looking for another brand when I’ve been so pleased with Alima. I do hope we’ll be able to buy the specials as well. They’re always very tempting and make such beautiful gifts!

Posted at 8:11 am on November 10th, 2009 by Kristina

I’ve contacted Femishop for prices and shipping costs and have not had any response to my emails. I only got that one same automated tell-us-what-you-need-message everyone else seems to be getting. I wrote them back with a further inquiry but they won’t bother to answer. Maybe you should’ve delayed the transition until Femishop was fully prepared for it?

Posted at 1:40 am on November 11th, 2009 by Anna

Dear Anna and Kristina,
We’re working on a solution and will let you know (via email and a post here on the blog) as soon as it is ready. Many apologies for the wait, and the inconvenience!!
Warmest regards, Kate

Posted at 3:19 pm on November 11th, 2009 by kate

Dear Kate,
I received your email yesterday and I just wanted to say thank you, thank you, thank you! I’m so very happy you have decided to solve the problem for us Scandinavians this way. I hope Femishop will get their webshop going in 2010, but until then I must say I’ll be VERY happy to continue to shop directly from you. Thank you so much Kate for listening and taking measures! You’ve never let us down before and once again you have proved what an extraordinary company leader you are. I feel so happy to be one of your customers. Thank you so much!

Posted at 5:44 am on November 13th, 2009 by Kristina

Thank you sweet Kristina! I’m very pleased that we have been able to work things out for you in a good way. Many thanks for your graciousness and your patience. Take good care! Hugs, Kate

Posted at 12:59 pm on November 16th, 2009 by kate

Ok it seems like Scandinavians can still order with you but what is with us germans?

Posted at 6:24 am on November 17th, 2009 by Stefanie

Hi Stefanie, we do have retailers in Germany, so our products are more readily available for you. Have you had success in locating them? Can we assist you? I’m sorry for the inconvenience! Warmly, Kate

Posted at 11:58 am on November 18th, 2009 by kate

Yes we have retailers here but the foundation is about 15 dollars more. And I will not buy it for this expensive price anymore I am sorry.

Posted at 2:05 pm on November 22nd, 2009 by stefanie

I’m so sorry Stefanie! Kate

Posted at 3:00 pm on November 30th, 2009 by kate

I’m from Germany like Stefanie and had just ordered samples of foundation, blush and eye shadow when you announced you will no longer ship to Europe. Although I ordered the wrong foundation colours (definitely my mistake) I was pleased with the quality of your products. As I live in a rural area I tried to locate an online retailer here in Germany- I only found one and the foundation is 24 € (= 36 USD). The price is a matter but not such an important one that I wouldn’ buy the products. However the online retailer doesn’t offer samples of the individual colours- just a set of 5 baggie samples for “light”, “medium” and “dark” complexions including 3 foundation, a blush and an eyeshadow sample -so you don’t know what you will get. That didn’t help me, so I contacted femishop. I asked if there were samples available- they told me they were available in late January. I further asked when their webshop would be fully functional and they told me that would be in April(!)2010.
I believed that my quest for the right products would finally come to an end when I discovered alima pure- but obviously this shouldn’t happen. I still receive your newsletter, so I was especially sad when I saw the Christmas offers and goodies I will not be able to buy.

Posted at 3:00 am on December 4th, 2009 by Corinna

Dear Corinna, our current offers are available to you, as we have temporarily reopened online sales to the EU. I hope to have more information for you about Femishop very soon. Many apologies for the inconvenience! Warmly, Kate

Posted at 1:55 pm on December 7th, 2009 by kate

Dear Kate,
I just wanted to let you know that I got another e-mail from Femishop and this time they were really helpful. I hope their webshop will open sooner than April. Many thanks for caring about my concerns,
Corinna

Posted at 8:46 am on December 10th, 2009 by Corinna

Thanks so much for taking the time to let me know Corinna – I’m very glad to hear it. Have a good weekend! Kate

Posted at 2:52 pm on December 10th, 2009 by kate

I visited the Femishop site and it seems to have been hacked. I really hope you’ll continue to serve the European and Scandinavian customers from your online shop, as I’m only about to order samples and am already in love with your product!

Posted at 5:47 pm on January 17th, 2010 by Maria

I’m also from Germany and have no possibility to contact Femishop – their website is down.
Can you please !!! temporarily reopen online sales to the EU again???

Posted at 3:42 pm on January 22nd, 2010 by Valentina

Well I’m pretty dissapointed. I am just ready to order some of what I hope is a great product and now find I can no longer order from your website as I am in the EU. Firstly your link to femshop does not work! I googled them and found them, but today when I looked at the site it seemed to be down. You say that they will be able to sell to me by e-mail but at the rate they seem to reply I think it will be while before I can confirm prices etc… and order. I fear you will loose a lot of your European customers this way! Is there anyway you would be able to accept an order from the UK whilst their site is down?
Thanks
Helen

Posted at 4:54 pm on January 22nd, 2010 by Helen

Hi Helen, alas, Femishop has had to contend with hackers over the weekend. They are back up and running now, and would love to assist you. Apologies for the inconvenient wait!

Posted at 5:59 pm on January 26th, 2010 by kate

Hi Valentina, they are back now, and they would be delighted to assist you. We’re so sorry about the delay!

Posted at 6:00 pm on January 26th, 2010 by kate